Frequently Asked Questions
Expert answers to your skin care and order inquiries.
When will my order ship?
Most orders are processed and shipped within 1-2 business days. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day return policy on most products. If you are not satisfied with your purchase, please contact our support team to initiate a return or exchange.
Are Dr. Bailey Skin Care products cruelty-free?
Yes, we are committed to ethical beauty. None of our products or ingredients are tested on animals.
Do you ship internationally?
Currently, we ship to the United States and Canada. We are working on expanding our international shipping options in the near future.
How do I know which products are right for my skin type?
Each product page includes a 'Skin Type' guide. You can also take our online Skin Quiz or consult our blog for dermatologist-recommended routines tailored to your specific needs.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay.